Last updated on February 27th, 2023 at 10:25 am
Issue tracking helps to track and record a wide range of errors/issues/bugs or any complaints in the software development framework and suggests an applicable solution. These tools give a comprehensive report about the issues detected and recorded in an uncoded form for a better ad clearer understanding of the problem and its resolution under the deadline specified by the product owner.
Such software development and testing scenarios help the team members to save an ample amount of time and use it for other productive matters. The extra advantage of issue tracking tools is that they provide an additional layer in checking the entire work status on an intuitive interface. You can receive the report and see what bug has been resolved and not resolved. You can check the issue’s severity level and prioritize the debugging process.
On the client’s end, the nature of a software testing project or the client’s requirement may differ, but the quality and achieving appreciable results is every team’s goal. Good issue tracking tools are a great help in such testing projects where an Automation Testing Company can arrange its goals and even improvise some if required.
Now since you know how an issue tracking tool assists you, let us go deeper and see various phases or stages involved in tracking bugs or issues. Each of these phases is assigned to different team members and is tracked accordingly. Nonetheless, the end goal is always the same – to manage issues and erroneous entities better for a smoother completion of testing processes.
Broadly, any bug management tool has the following testing components or goals:
- Capturing
Capturing the bugs is the toughest part of the software testing process. A tester might ask itself, from where to begin? Who should I report about the bugs? Which bug requires heavier testing? What if I could not capture a bug?
All these questions are critical and cannot be overlooked when you have planned to capture bugs and fix them accordingly. A bug tracker helps the tester to capture bugs through its information-rich format, provides it with analytical feedback, suggests resourceful improvements, and lets the user logically review the problems in various formats and mediums.
- Recording
After the bugs are captured, it is the time when a team decides if the bug needs instant fixing or can be delayed. It is a very important stage in a software development cycle because that is where the decisions are made, approved/disapproved, and implemented.
Therefore, once you have collected the data about the issue, you make a careful decision about the solution. This allows test project leads to assess whether the accurate solution has been suggested according to the received issue info. It also helps the management how the employees choose to fix a problem that saves the company from extra budget and effort consumption. These decisions work as recyclable assets and help in future decision-making processes.
- Accountability
Accountability is a focused goal of a bug tracking tool. It lets the participants of an Automation Testing Company crosscheck every decision, the person who made it, who executed it, and executed it. Accountability or transparency helps team members to double-check their metrics and define their goals better by avoiding miscommunication.
Experts practice their ability during issue fixing and limit resource use by other team members. This guarantees that no resource information is altered while the resource is being fixed.
On the off chance that an issue is not redressed in a particular way, the related person can be held accountable.
- Prioritization
A testing team can have hundreds of bugs to fix, but the actual effort is to categorize the bug fixing based on its severity. Prioritization helps the testers array their tasks in a well-defined order.
- Resolving
The whole team thus looks to find better shortcuts and ways that can cut time and money. Basically, a bug tracking app helps to improve the plans for improved growth and rapid progress.
- Reviewing
It assures if the loopholes are fixed or if the outputs match the requirements? You can better refer to the reviewing stage as a quality assurance phase that lets the team know its both weak and strong points.
What you can achieve with issue tracking:
- Better process organization.
- Adequate data reusability.
- Timely issue detection and resolution.
- Customize pathway for issue tracking.
- Higher RoI
- Intuitive team collaboration & much more
Issue tracking tools can be a treat to an Automation Testing Company like Kualitatem willing to build development pillars for emerging businesses and enterprises.
There are many options to choose from such as Kualitee, so select one and become a winning testing company in the tough IT field.
As a Senior Marketing Consultant at Kualitatem, Ray Parker loves to write tech-related news, articles, specifically quality assurance and information security. I have had years of experience writing in different tech niches and among some include, Dzone, SAP, Dataflop and Readwrite etc. Apart from his techie appearance, he enjoys soccer, reading mysteries, and spending long hours working over at the New York office.